Contact Us FAQ's Products How are your products made? We take great pride in our products being made in the U.S.A. All Square Feathers products are designed in-house by our founder Ron McIntyre and handmade by our team of highly skilled craftsmen in our Austin, Texas studio. We do not stock inventory and build everything to order. When you purchase a Square Feathers pillow, the cloth is cut and hand-sewn onsite. Our furniture is cut, covered, and finished by hand with raw materials that are selected based on the specifications you choose. Quality is our primary focus, and every item is thoroughly inspected for manufacturing defects prior to shipping directly to you. Where are your materials sourced? We source our fabrics and coverings from around the world, and nearly all of the raw materials for our furniture pieces are sourced from local and regional suppliers. From day one we have always focused on finding the highest quality inputs for our products and supporting local small businesses. What customization options do you offer? Customization options will vary between products. Because we manufacture to order, if there is a finish or style that is not available on our website please contact us directly at email@example.com or 512-301-2939 and we will be glad to discuss how we might help you realize your vision. Returns What is your return policy? If you are not completely satisfied with your purchase for any reason, we will gladly provide an exchange or refund within 7 days of receiving your items with valid proof of purchase. Please contact us directly if you have questions regarding your item’s eligibility for return or exchange. Please note that Square Feathers does not accept returns or exchanges on the following items except in cases of damage or manufacturing defect: custom orders, furniture, final sale and clearance items, fabric swatches, and fabric yardage. How long will it take to process my return? Refunds are processed within 1 week of Square Feathers receiving your returned merchandize. Refunds will be issued to the same card used to make the original purchase. Ordering & Payment How do I check the status of my order? How do I see my previous orders? How do I change or cancel my order? If you wish to change or cancel your order, please contact us directly as soon as possible at firstname.lastname@example.org or 512-301-2939 and we will be glad to assist. We do not stock furniture, all pieces are handmade to order. You may cancel your furniture order without penalty within 24 hours of submission. Cancellations beyond 24 hours following order will incur a 25% cancellation fee. What methods of payment do you accept? We accept Visa, Mastercard, and American Express. All credit card information is encrypted during transmission and storage to ensure security and data privacy. Will sales tax be charged to my purchase? Square Feathers will charge sales tax based on the state or province of the shipping address. When will my credit card be charged? Your credit card will be charged immediately upon receipt of your order. Shipping Where does Square Feathers ship? Square Feathers ships to the U.S. and Canada, but we will gladly discuss available options to ship internationally. To inquire about international shipments please contact us at email@example.com or call us directly at 512-301-2939. We are unable to deliver to PO Boxes and APO boxes. All shipments are required to have a physical address. Which shipping carriers do you use? Square Feathers ships all pillows and small home décor items via UPS Ground. For larger furniture items Square Feathers will ship via one of several freight carriers with White Glove delivery. How much does shipping cost? Shipping is free for Square Feathers pillows. There is a 10% shipping & handling fee applied to the purchase of all Square Feathers furniture items. Unless otherwise specified, our standard delivery method for most smaller items is UPS Ground. For larger furniture items, Square Feathers will use one of several carriers offering White Glove delivery service. When will I receive my order? Pillows and home décor are typically shipped within 3-5 days. We are normally able to ship tables within 4 weeks and large upholstered items within 8 weeks. We will notify you directly of any delays beyond our usual delivery timeframe. Can my order be expedited? Expedited delivery may be available for certain products for an additional fee plus expedited shipping costs. Please contact us directly at firstname.lastname@example.org or 512-301-2939 to inquire about expedited delivery services. What do I do if my order is missing items or damaged? Upon receipt of your order we ask that you inspect it carefully for any missing items or damages resulting from shipment. Please note any missing items and thoroughly document all damages with photographs and contact us immediately at email@example.com or call us directly at 512-301-2939. Square Feathers will work with directly with the freight carrier to resolve the issue and provide a refund or replacement item. What is the difference between entryway and White Glove service? Entryway service will deliver your shipment to the first room of your address. You will be responsible for unpacking the item, assembling it, and moving it further into your home. White Glove Delivery service will carefully unpack and inspect each item and then place it in your room of choice. For added convenience, all packing materials will be removed. White Glove Delivery does not include assembly. Both entryway and White Glove service includes a call from the delivery carrier to schedule a delivery time. If you have any questions about how your furniture item will be shipped and delivered, please contact us directly at firstname.lastname@example.org or 512-301-2939. Please note: We ask that you inspect your delivery upon its arrival and provide a signature upon receipt. You must be home to receive entryway or White Glove delivery. You will be contacted by the delivery carrier to schedule a delivery time. Please contact us directly at email@example.com or 512-301-2939 if you believe the delivery carrier may have trouble delivering to your home due to a narrow road or driveway, multiple flights of stairs, or other obstacles. Additional charges may apply. Please measure your space prior to delivery to ensure that your shipment will fit in your home. Additional charges may apply if the items do not fit and the delivery carrier is unable to complete the delivery. Ask us a question First Name*Last Name*Email* SubjectMessage* This iframe contains the logic required to handle Ajax powered Gravity Forms. Customer Care 512-301-2939 firstname.lastname@example.org 5321 Industrial Oaks Blvd, Austin, TX 78735 Hours Monday - Friday 9 a.m. - 5 p.m. CST Have a design question? Need a discerning opinion about a purchase? Send an email to our Founder, Ron McIntyre. Ron is passionate about working directly with customers to realize their unique vision for everything from a set of pillows to an entire room or home.