Returns & Cancellations From handmade quality to personalized customer service, our mission at Square Feathers is to offer an unparalleled customer experience. The only way we succeed is by creating customers for life, and our team is committed to making sure that you are 100% satisfied with your purchase. Questions or concerns? Please send us an email at firstname.lastname@example.org or call us directly at 512-301-2939 M-F between 9 a.m. and 5 p.m. CST. No machines, no irritating menus; you’ll always speak directly to a member of our team to resolve your issue. RETURN & EXCHANGE POLICY – PILLOWS, LIGHTING, AND HOME DÉCOR If you are not completely satisfied with your purchase for any reason, we will gladly provide an exchange or refund within 7 days of receiving your items with valid proof of purchase. Please contact us directly if you have questions regarding your item’s eligibility for return or exchange. Please note that Square Feathers does not accept returns or exchanges on the following items except in cases of damage or manufacturing defect: custom orders, furniture, final sale and clearance items, fabric swatches, and fabric yardage. For returns, simply ship the item in its original packaging (including packing slip) to: Square Feathers Attn: Returns 5321 Industrial Oaks Blvd. Suite 107 Austin, TX 78735 Returns will be credited to the same payment form as purchase less shipping charges. Shipping charges are non-refundable unless the item is damaged, defective, or incorrect. CANCELLATION POLICY - FURNITURE We do not stock furniture, all pieces are handmade to order. You may cancel your furniture order without penalty within 24 hours of submission. Cancellations beyond 24 hours following order will incur a 25% cancellation fee. If you wish to change or cancel your furniture order, please contact us directly as soon as possible at email@example.com or (512) 301-2939 and we will be glad to assist.