Returns & Cancellations From handmade quality to personalized customer service, our mission at Square Feathers is to offer an unparalleled customer experience. The only way we succeed is by creating customers for life, and our team is committed to making sure that you are 100% satisfied with your purchase. Questions or concerns? Please send us an email at firstname.lastname@example.org or call us directly at 512-301-2939 M-F between 9 a.m. and 5 p.m. CST. No machines, no irritating menus; you’ll always speak directly to a member of our team to resolve your issue. RETURN & EXCHANGE POLICY – PILLOWS, LIGHTING, AND HOME DÉCOR Our products are all made to order. All sales are final. No returns are allowed. For damaged, defective, or incorrect product, simply ship the item in its original packaging (including packing slip) to: Square Feathers Attn: Returns 13581 Pond Springs Rd Suite 308 Austin, TX 78729 Returns will be credited to the same payment form as purchase less shipping charges. Shipping charges are non-refundable unless the item is damaged, defective, or incorrect. CANCELLATION POLICY - FURNITURE We do not stock furniture, all pieces are handmade to order. All sales are final. No returns are allowed. If you wish to change or cancel your furniture order, please contact us directly as soon as possible at email@example.com or (512) 301-2939 and we will be glad to assist.